Privacy Policy
Last updated: July 30, 2026
Stayadoodle Privacy Policy
Last Updated: July 30, 2026
Version: 2.0 – Canada
Stayadoodle Technologies Inc. (“Stayadoodle,” “we,” “us,” or “our”) respects your privacy and is committed to responsibly handling and protecting personal information.
This Privacy Policy explains:
What personal information we collect
How and why we collect it
How we use it
Who we disclose it to
How information is disclosed
How we safeguard it
How long we retain it
The choices and privacy rights available to you
1. Scope of This Privacy Policy
This Privacy Policy applies to the Stayadoodle mobile applications, website, member platform, waitlist, customer-support channels, communications, and related products and services collectively referred to as the “Platform.”
It applies to information collected through:
The Stayadoodle website
The Stayadoodle iOS application
The Stayadoodle Android application
Account registration and member profiles
Membership purchases and subscriptions
Care Credit activity
Dog-care requests and confirmed bookings
In-app messages
Identity verification and safety processes
Customer-support requests
Waitlist, newsletter, survey, referral, and promotional forms
Stayadoodle is based in Canada and handles personal information in accordance with the Personal Information Protection and Electronic Documents Act, commonly known as PIPEDA, and applicable provincial privacy laws.
2. About Stayadoodle
Stayadoodle is a community-based technology platform that connects dog owners and dog lovers so they can arrange dog care and exchange Care Credits.
Stayadoodle is a connector platform. Stayadoodle does not employ caregivers, directly provide dog-care services, supervise dog-care arrangements, or control the conduct of members.
Information collected through the Platform is used to operate the community, facilitate connections, manage memberships and Care Credits, support safety, and improve the Platform.
3. Information We Collect
We collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.
The information collected depends on whether you are visiting the website, joining the waitlist, creating an account, purchasing a membership, listing a dog, offering care, communicating with another member, or confirming a booking.
3.1 Website, Waitlist, and Contact Information
When you join a waitlist, request updates, submit a form, or contact us, we may collect:
Email address
Name, when provided
Message or inquiry
Communication preferences
Date and source of signup
Consent records
Information you voluntarily include in correspondence
We use this information to manage the waitlist, respond to inquiries, send requested information, provide launch or product updates, and maintain consent and unsubscribe records.
3.2 Account and Identity Information
When you create or maintain a Stayadoodle account, we may collect:
Full legal name
Display name
Email address
Telephone number
Date of birth or confirmation that you meet the minimum age requirement
Profile photograph
Preferred language
Spoken languages
Account identifier
Login and authentication information
Account status
Membership status
Date of registration
Profile description and other information you choose to provide
Your telephone number and email address are not automatically displayed to other members.
3.3 Third-Party Sign-In Information
Where Stayadoodle offers sign-in through Apple, Google, or another authentication provider, we may receive:
Your provider account identifier
Name
Email address
Authentication confirmation
Profile information you authorize the provider to share
The information received depends on the provider, your provider settings, and the permissions you grant.
3.4 Address and Location Information
We may collect:
Street address
Unit or suite number
City
Province or territory
Postal code
Country
General neighbourhood or service area
Approximate distance between members
Latitude and longitude derived from an address
Approximate or precise device location, where a location-based feature is offered and you grant device permission
We collect address and location information to:
Confirm that members are located in supported regions
Provide proximity-based searches and recommendations
Display approximate distance between members
Facilitate drop-off, pickup, or in-home care
Confirm the location of a booking
Support emergency response
Detect suspicious or duplicate accounts
Prevent fraud and misuse
Protect members and dogs
Address visibility
A member’s full residential address is not publicly displayed.
Authenticated members may see:
City
General neighbourhood or area
Approximate distance
A generalized map location
Limited, blurred, generalized, or non-identifying profile previews may also be shown to non-members.
The exact location required to complete a confirmed booking may be disclosed to the member involved in that booking. Stayadoodle does not automatically disclose every residential address associated with an account.
Members should not post their exact home address in public profile descriptions, reviews, or other generally visible areas.
3.5 Dog Information
When you create a dog profile or arrange care, we may collect:
Dog’s name
Photograph
Breed or breed mix
Age
Sex
Weight and size
Spay or neuter status
Temperament
Behaviour
Training information
Social preferences
Compatibility with people, children, dogs, cats, or other animals
Feeding and exercise instructions
Allergies
Health conditions
Medication requirements
Vaccination information
Veterinary information
Bite, aggression, escape, or safety history
Other care instructions or needs
Dog information may be associated with the dog owner’s personal information and account.
3.6 Household and Hosting Information
Members offering care may provide:
Type of residence
Yard or outdoor-space information
Fencing information
Household composition
Presence of children or other adults
Other pets in the household
Pet-related building, condominium, tenancy, or household rules
Smoking status
Hosting preferences
Dog-size or temperament preferences
Care experience
Availability
Travel range
Types of care offered
Other information about the care environment
Members should obtain appropriate permission before providing identifiable information about household members or other individuals.
3.7 Booking and Care Credit Information
When members request, accept, manage, or complete care, we may collect:
Requested and confirmed dates and times
Type and duration of care
Dog and member identifiers
Booking location
Booking status
Cancellation information
Check-in and checkout information
Care instructions
Care Credit amount
Care Credits reserved, earned, transferred, reversed, or adjusted
Booking history
Incident information
Member confirmations
Reviews and ratings
Records of booking-related notifications
We use this information to facilitate bookings, calculate and administer Care Credits, provide notifications, investigate disputes, detect misuse, and maintain Platform records.
3.8 Messages, Reviews, and User Content
We may collect and store content submitted through the Platform, including:
In-app messages
Photographs and uploaded files
Reviews and ratings
Profile descriptions
Support messages
Reports and complaints
Incident descriptions
Responses to surveys
Feedback
Other user-generated content
In-app messages are processed and stored to provide messaging, customer support, safety, moderation, fraud prevention, dispute review, and legal-compliance functions.
Authorized Stayadoodle personnel or service providers may access relevant messages when reasonably necessary to:
Respond to a support request
Investigate a complaint or safety incident
Detect fraud, abuse, or prohibited conduct
Enforce the Terms and Conditions
Protect a person or animal
Comply with applicable law
Members should not send unnecessary financial, identification, medical, or other highly sensitive information through in-app messages.
3.9 Emergency and Veterinary Information
We may collect:
Emergency contact name
Emergency contact telephone number
Relationship to the member
Veterinarian or veterinary clinic
Veterinary telephone number and address
Emergency-care instructions
Information about authority to approve veterinary care
Emergency and veterinary information may be disclosed to the confirmed caregiver when reasonably necessary for an active booking or emergency.
You must have permission to provide another individual’s emergency-contact information.
3.10 Identity Verification and Background Screening
Stayadoodle may use manual review or third-party providers to verify members.
Depending on the verification process, information may include:
Government-issued identification
Identification number
Date of birth
Photograph or selfie
Facial comparison information
Address confirmation
Telephone or email verification
Verification results
Fraud or authenticity indicators
Criminal-record or other legally permitted background-screening information
Date and status of verification
Identity-verification and background-screening providers may collect information directly from you under their own privacy notices.
Stayadoodle may receive a verification status, risk indicator, screening result, limited identifying information, or a copy of information necessary to assess eligibility.
Verification or screening status may be displayed on a profile. Underlying identification documents, criminal-record details, and screening reports are not publicly displayed.
Where consent is required, verification or background screening will be conducted only after obtaining the appropriate consent.
3.11 Payment and Subscription Information
Stayadoodle uses third-party payment processors, including Stripe, and may also use Apple, Google, or another app-store payment provider.
Payment providers may collect:
Name
Email address
Billing address
Payment-card information
Bank or digital-wallet information
Transaction and fraud-prevention information
In the ordinary course, Stayadoodle does not receive or store your complete payment-card number or security code.
We may receive and retain limited payment information, including:
Transaction identifier
Payment amount and currency
Payment date
Payment status
Refund or chargeback status
Subscription plan
Subscription status
Renewal date
Billing country
Payment-method brand
Last four digits of a payment method, where provided
App-store receipt or purchase confirmation
Tax and accounting records
We use this information to:
Process membership purchases
Manage subscriptions and renewals
Confirm payment
Issue refunds where applicable
Respond to billing inquiries
Detect fraud
Maintain legally required financial records
Payment providers process payment information under their own terms and privacy policies.
3.12 Referral and Promotional Information
When you participate in a referral or promotional program, we may collect:
Referral code
Referring member
Referred member
Referral status
Qualification for a reward
Care Credits issued or reversed
Promotion used
Evidence of suspected referral abuse
We use this information to administer referral benefits, prevent duplicate or fraudulent referrals, and enforce promotional conditions.
3.13 Device, Technical, and Usage Information
When you access the website or applications, we or our service providers may automatically collect:
IP address
Device type
Device operating system
Browser type
App version
Device or application identifiers
Language and time-zone settings
Login timestamps
Pages and screens visited
Features used
Buttons or links selected
Search and matching activity
Referring website or campaign
Session information
Error and crash reports
Performance diagnostics
Security and authentication logs
Push-notification token
Cookie and similar-technology identifiers
We use this information to operate the Platform, maintain sessions, diagnose errors, improve functionality, understand usage, prevent abuse, protect accounts, and maintain security.
3.14 Device Permissions
Depending on the features you use, the application may request permission to access:
Camera, to take profile or dog photographs
Photo library or files, to upload content
Location, to provide location-based matching or distance features
Notifications, to provide booking, message, security, or account alerts
You may manage these permissions through your device settings. Disabling a permission may prevent the related feature from working.
Stayadoodle does not access a device permission before the permission is granted through the device or application interface.
3.15 Information From Other Sources
We may receive information from:
Other members involved in a booking or complaint
Payment processors
App stores
Identity-verification providers
Background-screening providers
Authentication providers
Analytics and security providers
Public authorities
Insurers, legal advisers, or other parties involved in an incident
Publicly available sources, where permitted by law
We use information from other sources only for purposes reasonably connected to the Platform, safety, fraud prevention, legal compliance, or a transaction you requested.
4. How We Use Personal Information
Stayadoodle may use personal information to:
Create, authenticate, and manage accounts
Review and approve membership profiles
Provide local search and matching
Display member and dog profiles
Facilitate messages and bookings
Calculate and administer Care Credits
Process memberships and subscriptions
Administer referrals and promotions
Send transactional and safety notifications
Verify identity and eligibility
Conduct legally permitted background screening
Support trust and safety
Investigate complaints, incidents, fraud, and misuse
Enforce the Terms and Conditions and Community Guidelines
Respond to customer-support requests
Maintain and improve the Platform
Diagnose technical problems
Conduct analytics and product research
Protect accounts, systems, members, and dogs
Maintain financial, tax, audit, and corporate records
Establish, exercise, or defend legal claims
Complete a business transaction
Comply with legal and regulatory requirements
Send marketing communications where we have appropriate consent
We may create aggregated or de-identified information that does not reasonably identify an individual. We may use that information for analytics, business planning, safety research, service improvement, and reporting.
5. Consent and Privacy Choices
Stayadoodle seeks consent appropriate to the sensitivity of the information and the circumstances.
Consent may be provided by:
Creating an account
Entering information into the Platform
Selecting an acceptance box
Granting a device permission
Confirming a booking
Completing a verification process
Subscribing to communications
Taking another clear affirmative action
We may provide a separate notice or consent request where information is sensitive, a use may not be reasonably expected, or applicable law requires additional consent.
You may withdraw consent to an optional use by:
Changing account or device settings
Withdrawing a device permission
Unsubscribing from marketing
Contacting Stayadoodle
Withdrawal does not affect processing already lawfully completed. Some information is necessary to provide the Platform, administer an active membership, complete a booking, maintain security, or comply with law. Withdrawing consent to necessary processing may require us to restrict or close the account.
6. Profile Visibility and Member-to-Member Disclosure
Authenticated members may be able to view information including:
Display name
Profile photograph
General location
Approximate distance
Profile description
Languages
Dog profiles and photographs
Care preferences
Hosting environment
Availability
Care experience
Verification status
Reviews and ratings
Stayadoodle does not automatically display your:
Full legal name, unless it is the same as your display name
Email address
Telephone number
Full residential address
Government identification
Background-screening report
Payment information
Private support communications
When a booking is confirmed, information reasonably necessary to complete the booking may be disclosed to the relevant member, including:
Exact care, pickup, or drop-off location
Care instructions
Emergency contact information
Veterinary information
Booking dates and times
Your email address and telephone number are not automatically shared merely because a booking is confirmed. Members may voluntarily exchange contact information, but they do so at their own discretion.
7. How and With Whom We Disclose Information
Stayadoodle does not sell or rent personal information.
We disclose personal information only as reasonably necessary for the purposes described below.
7.1 Other Members
Information may be disclosed to other members through:
Member profiles
Dog profiles
Search results
Generalized maps
In-app messaging
Booking details
Reviews and ratings
Confirmed-booking information
The information disclosed depends on the member’s role, the stage of the booking, privacy settings, and the information reasonably necessary for the interaction.
7.2 Payment and App-Store Providers
Payment and subscription information may be disclosed to or received from:
Stripe
Apple
Google
Other payment providers selected by Stayadoodle
These providers use information to process payments, verify transactions, prevent fraud, administer subscriptions, and comply with their legal obligations.
7.3 Technology and Operational Service Providers
We may disclose limited personal information to providers supporting:
Cloud hosting and data storage
Email delivery
Push notifications
Customer support
Identity verification
Background screening
Address validation
Mapping and geocoding
Analytics
Error and crash reporting
Security monitoring
Fraud prevention
Database management
Professional consulting
Providers receive only the information reasonably necessary for their role and are expected to protect it through contractual, technical, organizational, or legal safeguards appropriate to the service.
7.4 Legal, Safety, and Regulatory Disclosure
We may disclose information where we reasonably believe it is necessary to:
Comply with applicable law
Respond to a court order, warrant, subpoena, or lawful government request
Report or investigate suspected fraud or illegal conduct
Protect a person or animal from serious harm
Enforce our agreements
Protect Stayadoodle’s rights, systems, property, members, or operations
Establish, exercise, or defend a legal claim
Cooperate with law enforcement, animal control, emergency services, a veterinarian, an insurer, or a regulator
Where permitted, we will consider the scope and validity of a request before disclosing information.
7.5 Professional Advisers
Information may be disclosed to lawyers, accountants, auditors, insurers, investigators, and other professional advisers where reasonably necessary for advice, compliance, claims, safety, or business operations.
7.6 Business Transactions
Personal information may be disclosed in connection with a proposed or completed:
Financing
Investment
Merger
Acquisition
Reorganization
Sale of assets
Transfer of the Platform
Insolvency proceeding
Where required, appropriate confidentiality and privacy protections will apply.
8. Methods of Disclosure
Depending on the purpose, information may be disclosed through:
Authenticated in-app profile or booking screens
In-app messaging
Encrypted or authenticated application programming interfaces
Secure provider integrations
Restricted administrative portals
Secure electronic files
Business email or support systems
App-store or payment-provider systems
Legally authorized disclosures to public authorities
Direct communication during an emergency
We do not intentionally publish full residential addresses, private messages, identity documents, background-screening reports, or complete payment-card information.
9. Marketing and Communications
Stayadoodle may send service communications concerning:
Account activity
Verification
Messages
Booking requests
Booking status
Care Credits
Payments and subscriptions
Security
Safety
Customer support
Terms and privacy updates
These communications may be necessary to provide the Platform.
Promotional emails, texts, or other commercial electronic messages will be sent with consent where required. They will identify Stayadoodle and provide an unsubscribe mechanism.
You may unsubscribe from promotional emails using the link in the message or by contacting us.
Unsubscribing from marketing does not prevent necessary booking, account, security, safety, billing, or legal communications.
10. Cookies and Similar Technologies
The website and applications may use:
Cookies
Local storage
Software development kits
Analytics tools
Session identifiers
Pixels or similar technologies
These technologies may be used to:
Maintain secure login sessions
Remember preferences
Provide core functionality
Measure performance
Diagnose errors
Understand use of the Platform
Prevent fraud
Improve services
Measure the effectiveness of communications or campaigns
Where required, we will request consent before using non-essential cookies or similar technologies.
You may manage browser cookies through browser settings. Mobile-app tracking and permissions may be managed through device settings.
Disabling certain technologies may affect Platform functionality.
Stayadoodle does not sell personal information for third-party advertising. We will not use personal information for cross-app or cross-site behavioural advertising without making the required disclosure and obtaining consent where required.
11. Automated Tools and Matching
Stayadoodle may use automated tools to support:
Distance calculations
Search results
Member and dog recommendations
Availability filtering
Fraud detection
Security monitoring
Verification
Content moderation
These tools may consider information such as general location, availability, preferences, dog characteristics, account activity, and safety indicators.
Stayadoodle does not currently use solely automated processing to make decisions that produce legal or similarly significant effects for members.
Where appropriate, material safety, verification, or account decisions may be reviewed by authorized personnel.
12. Data Storage and International Processing
Personal information may be stored or processed in:
Canada
The United States
Other countries where Stayadoodle’s service providers operate
When information is processed outside your province or outside Canada, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or regulatory authorities in that jurisdiction.
Stayadoodle uses contractual, technical, organizational, and vendor-management measures appropriate to the sensitivity of the information and the circumstances.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required or permitted by law.
Retention periods may include:
Waitlist information: until you unsubscribe, request deletion, or the waitlist purpose ends
Active-account information: while the account remains active
Profile and booking information: while needed to operate the Platform and generally for a reasonable period after account closure
Messages and support records: while necessary for support, safety, dispute resolution, and enforcement
Care Credit records: while the account remains active and for a reasonable period afterward for audit, fraud prevention, dispute resolution, and legal compliance
Verification information: only as long as necessary for verification, safety, fraud prevention, or legal compliance
Financial and transaction records: for the period required by tax, accounting, payment, corporate, and other applicable laws
Safety and incident records: for as long as reasonably necessary to protect members or dogs, investigate incidents, defend claims, and prevent repeat abuse
Consent and unsubscribe records: for as long as reasonably necessary to demonstrate compliance
Security-breach records: for the period required by applicable law
Information may be retained longer where reasonably necessary because of litigation, investigation, fraud, safety concerns, a legal hold, or another legal obligation.
When information is no longer required, it will be deleted, anonymized, or securely disposed of. Information may remain temporarily in backups until it is overwritten according to normal backup practices.
14. Account Deletion
You may initiate deletion of your Stayadoodle account:
Through the account-deletion option within the application
Through the account settings available on the Platform
By contacting contact@stayadoodle.com
Deleting the application from your device does not delete your Stayadoodle account.
When an account-deletion request is completed, Stayadoodle will delete or anonymize personal information associated with the account unless retention is reasonably necessary or legally required for:
Financial and tax records
Fraud prevention
Safety or incident records
Security
Dispute resolution
Enforcement of agreements
Legal claims
Compliance with law
Certain content may remain where deletion would affect another member’s legitimate records, such as booking history, payment records, incident records, or messages received by another member. Where appropriate, that content may be disconnected from the deleted account or anonymized.
Deleting an account does not automatically cancel a subscription billed through Apple, Google, or another third-party provider. You may need to cancel the subscription through the provider’s subscription-management process.
We may verify identity before completing a deletion or access request.
15. Data Accuracy
You are responsible for providing accurate information and keeping it current, particularly:
Contact information
Address
Dog health and behaviour information
Care instructions
Emergency contacts
Veterinary information
Hosting information
Availability
You may update many details through the Platform. You may contact us to request correction of information that cannot be changed through your account.
16. Security Safeguards
Stayadoodle uses reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information.
Safeguards may include:
Encryption of information in transit
Secure cloud infrastructure
Authentication controls
Role-based access controls
Restricted administrative access
Logging and security monitoring
Secure provider integrations
Payment processing through specialized payment providers
Software updates and vulnerability management
Backup and recovery practices
Vendor review
Internal privacy and security procedures
Incident-response processes
Limiting access to personnel and providers with a legitimate need
Payment-card information is generally transmitted directly to the applicable payment processor instead of being stored on Stayadoodle’s own systems.
No method of electronic transmission or storage is completely secure. Stayadoodle cannot guarantee that a security incident will never occur.
You are responsible for protecting your login credentials, using a secure device, and notifying Stayadoodle promptly if you suspect unauthorized account access.
17. Data Breaches and Security Incidents
A security incident may involve the loss of, unauthorized access to, or unauthorized collection, use, modification, copying, disclosure, or disposal of personal information.
If Stayadoodle becomes aware of a suspected or confirmed incident, we may:
Investigate the nature and scope of the incident
Contain the incident
Preserve relevant evidence
Take corrective action
Assess the sensitivity of the information
Assess the likelihood of misuse
Determine whether the incident creates a real risk of significant harm
Notify affected individuals where required
Report the incident to the Office of the Privacy Commissioner of Canada or another regulator where required
Notify another organization or public authority where doing so may reduce the risk of harm
Maintain records of the incident as required by law
Where notification is required, we will provide it as soon as feasible and include information intended to help affected individuals understand and reduce the risk.
18. Your Privacy Rights
Subject to applicable law, you may request to:
Access personal information held about you
Understand how your information has been used
Understand to whom information has been disclosed
Correct inaccurate or incomplete information
Withdraw consent to optional uses
Change communication preferences
Delete your account
Request deletion or anonymization of eligible information
Ask questions about Stayadoodle’s privacy practices
Challenge Stayadoodle’s compliance with applicable privacy law
Some requests may be limited where:
We cannot reasonably verify your identity
Information concerns another individual
Disclosure would reveal confidential commercial information
Information is protected by legal privilege
Retention is required by law
An exception under applicable law applies
We will respond within the period required by applicable law.
19. Privacy Complaints
Privacy questions, requests, or complaints should first be directed to Stayadoodle’s Privacy Officer.
We will review the matter, investigate where appropriate, and communicate the outcome.
If you are dissatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.
20. Children and Minimum Age
Stayadoodle accounts and dog-care features are intended only for individuals who are at least 18 years old and have reached the age of majority where they live.
Stayadoodle does not knowingly allow minors to create member accounts or independently arrange dog care.
If we learn that an account was created by a minor, we may suspend or delete the account and associated information, subject to information we are legally required to retain.
21. Information About Other People
You may provide information about another person, such as:
A household member
Emergency contact
Dog co-owner
Veterinarian
Person authorized to pick up a dog
You must have the authority or appropriate permission to provide that information.
You should provide only the information reasonably necessary for the intended purpose.
22. Third-Party Services and Links
The Platform may contain links to or integrations with services operated by other organizations.
These services have their own privacy policies and practices. Stayadoodle is not responsible for how an independent third party handles information outside Stayadoodle’s control.
You should review the privacy policy of a third-party service before providing information to it.
23. Changes to This Privacy Policy
Stayadoodle may update this Privacy Policy to reflect:
Changes to the Platform
New features
Changes to service providers
Changes to legal requirements
Changes to privacy or security practices
Clarifications or corrections
The updated policy will show a revised “Last Updated” date and version number.
Where changes are material, we will provide appropriate notice through email, the website, the application, or another reasonable method.
Where required by law, we will obtain consent before applying a materially new collection, use, or disclosure of personal information.
Continued use alone will not replace consent where applicable law requires new consent.
24. Contact and Privacy Officer
Questions, requests, complaints, account-deletion requests, and privacy concerns may be directed to:
Privacy Officer
Stayadoodle Technologies Inc.
Suite 617
110 Cumberland St
Toronto, Ontario M5R 3V5
Canada
Email: contact@stayadoodle.com