Terms and Conditions
Last updated: July 30, 2026
Stayadoodle Terms and Conditions
Last Updated: July 30, 2026
Version: 2.0 – Canada
These Terms and Conditions (“Terms”) form a legally binding agreement between you and Stayadoodle Technologies Inc. regarding your access to and use of the Stayadoodle website, mobile applications, member platform, communications, features, and related services.
Please read these Terms carefully.
By creating an account, selecting a checkbox or button indicating acceptance, purchasing or renewing a Membership, confirming a Booking, or otherwise using the Platform, you acknowledge that you have read, understood, and agreed to these Terms.
You should not access or use Stayadoodle if you do not agree to these Terms.
1. Definitions
In these Terms:
“Account” means a registered Stayadoodle user account.
“Booking” means a dog-care arrangement requested, accepted, confirmed, managed, or recorded through the Platform.
“Care Arrangement” means hosting, sitting, daycare, overnight care, drop-in care, or another dog-care arrangement facilitated through the Platform.
“Care Credits” means Stayadoodle’s non-monetary internal units used to record eligible dog care provided and received through the Platform.
“Caregiver” or “Host” means a Member who offers or agrees to care for another Member’s dog.
“Community Guidelines” means the rules, standards, and safety expectations published by Stayadoodle and updated from time to time.
“Dog Owner” or “Owner” means a Member who owns, controls, or is legally authorized to arrange care for a dog.
“Member” means an individual who creates an Account, purchases a Membership, or uses member features.
“Membership” means paid, trial, complimentary, promotional, or other authorized access to Stayadoodle’s member features.
“Platform” means the Stayadoodle website, mobile applications, software, member platform, content, communications, and related services.
“Stayadoodle,” “we,” “us,” or “our” means Stayadoodle Technologies Inc.
“User Content” means profiles, photographs, messages, reviews, ratings, dog information, care instructions, reports, and other material submitted through the Platform.
2. Scope of These Terms
These Terms apply to:
The Stayadoodle website
Stayadoodle’s iOS and Android applications
Account registration and authentication
Member and dog profiles
Memberships and subscriptions
Care Credits
Search, matching, and availability features
Messaging
Booking requests and confirmed Bookings
Referrals and promotions
Verification and background-screening processes
Reviews and ratings
Customer support
Future features governed by these Terms
Certain features may be subject to additional terms shown before you use or purchase them. Those additional terms form part of your agreement with Stayadoodle.
3. Nature of the Platform
Stayadoodle is a technology platform that enables dog owners and dog lovers to find one another, communicate, arrange dog care, and exchange Care Credits.
Stayadoodle is a connector only.
Stayadoodle is not:
A dog-sitting, boarding, daycare, kennel, veterinary, transportation, or animal-care provider
The employer, contractor, partner, representative, or agent of any Member
A party to a Care Arrangement between Members
An insurer, insurance broker, guarantor, arbitrator, or emergency service
Responsible for directing, supervising, controlling, or inspecting dog care performed by Members
Members independently decide whether to:
Contact or meet another Member
Enter another person’s home
Allow another person into their home
Place a dog in another Member’s care
Accept responsibility for another Member’s dog
Confirm, modify, or cancel a Booking
Stayadoodle does not guarantee the identity, honesty, character, competence, suitability, availability, home environment, conduct, or performance of a Member.
4. Eligibility
To create an Account or use member features, you must:
Be at least 18 years old and have reached the age of majority where you live.
Have the legal capacity to enter into a binding agreement.
Reside in a region supported by Stayadoodle.
Be capable of safely participating in dog-care activities.
Provide complete, accurate, and current information.
Not be prohibited from using the Platform under applicable law.
Not have previously been removed for serious safety, fraud, abuse, or misconduct concerns unless Stayadoodle authorizes your return in writing.
The Platform is not intended for minors. A parent or guardian may not create an Account for a minor to independently provide or receive dog care.
We may refuse, restrict, suspend, or revoke access where reasonably necessary to protect Members, dogs, Stayadoodle, third parties, or the integrity of the Platform.
5. Account Registration
Each Account is personal to the registered Member.
You must not:
Sell, transfer, rent, or share your Account
Permit another person to impersonate you
Create duplicate Accounts without authorization
Create an Account using false or stolen information
Use another Member’s Account
You agree to:
Provide truthful registration and profile information
Keep your information current
Protect your login credentials
Use reasonable safeguards for your device and Account
Notify Stayadoodle promptly of suspected unauthorized activity
Accept responsibility for activity conducted through your Account, except where caused by Stayadoodle’s failure to use reasonable safeguards
Stayadoodle may require identity, address, email, telephone, or other verification before enabling certain features.
6. Electronic Acceptance and Records
Selecting an “I Agree,” “Accept,” “Continue,” or similar checkbox or button constitutes your electronic acceptance of these Terms.
Electronic acceptance has the same effect as signing a written agreement, subject to applicable law.
Stayadoodle may provide these Terms and other contractual information electronically through:
Email
The Platform
An Account dashboard
A downloadable document
A permanent website link
An in-app legal section
Stayadoodle may record:
Your Account identifier
Date and time of acceptance
Version of the Terms accepted
Acceptance method
Device or platform used
Relevant technical records
You are responsible for keeping your contact information current and retaining copies of documents relevant to your Membership and Bookings.
7. Privacy Policy
Stayadoodle’s collection, use, retention, safeguarding, and disclosure of personal information are governed by the Stayadoodle Privacy Policy.
The Privacy Policy is incorporated into these Terms by reference.
By using the Platform, you acknowledge that you have had an opportunity to review the Privacy Policy.
Where applicable law requires separate consent for a particular collection, use, disclosure, device permission, verification process, or marketing activity, Stayadoodle will request that consent separately.
8. Membership
Access to certain Platform features requires an active Membership.
Membership prices, billing frequency, included features, promotional terms, trial conditions, and renewal terms will be disclosed before purchase.
A Membership provides access to eligible Platform features. It does not purchase or guarantee:
The availability of Caregivers
A successful match
Acceptance of a Booking request
Availability in a particular neighbourhood
A particular number of Care Arrangements
A particular level or outcome of care
Insurance coverage
Continuous access to every Platform feature
Stayadoodle may offer different plans, promotions, trials, founding-member arrangements, discounts, or complimentary access.
Eligibility restrictions may apply.
9. Subscription Billing and Automatic Renewal
Where you select a recurring Membership, the subscription will automatically renew at the billing frequency and price disclosed at checkout unless it is cancelled before the applicable renewal date.
Before purchase, Stayadoodle or the applicable app store will disclose the material terms of the subscription, including:
Price
Billing frequency
Applicable taxes
Automatic-renewal terms
Trial or promotional conditions
Cancellation method
Material limitations
You authorize Stayadoodle or the applicable payment provider to charge your authorized payment method for Membership fees and applicable taxes.
You may cancel future renewal using the method identified:
In the Platform
In the applicable app store
In your payment-provider account
By contacting Stayadoodle where direct cancellation is available
Unless applicable law requires otherwise, cancellation prevents future renewal but does not automatically terminate access for the remainder of a prepaid Membership period.
10. App-Store Subscriptions
Memberships purchased through Apple or Google are billed and managed by the applicable app store.
When an app store manages your subscription:
Its billing and cancellation procedures apply
Stayadoodle may be unable to cancel the subscription on your behalf
Deleting the Stayadoodle application does not cancel the subscription
Closing your Stayadoodle Account may not cancel app-store billing
You must cancel through the applicable app-store subscription settings
Refunds for app-store purchases may be administered by the applicable app store under its rules and applicable law.
11. Payments and Payment Providers
Payments may be processed by:
Stripe
Apple
Google
Another authorized payment provider
Stayadoodle generally does not receive or store your complete payment-card number or security code.
You agree to:
Provide accurate billing information
Maintain a valid payment method
Pay authorized charges and applicable taxes
Avoid initiating a fraudulent or abusive chargeback
A failed, expired, reversed, or disputed payment may result in suspension of paid features.
You should contact Stayadoodle before initiating a chargeback so that we have an opportunity to investigate. This does not remove any legal right to challenge an unauthorized or improper charge.
12. Refunds and Consumer Rights
Except where a refund is expressly offered, required by law, or administered by an app store or payment provider, Membership fees are non-refundable once the applicable service period begins.
Nothing in these Terms limits:
A statutory cancellation right
A required refund
A consumer warranty
A remedy
Any other right that cannot legally be excluded or waived
Where provincial or federal consumer-protection law applies, mandatory legal protections take priority over an inconsistent provision of these Terms.
Refund requests may be submitted to:
13. Care Credits
13.1 Nature of Care Credits
Care Credits are non-monetary internal units used to record eligible care provided and received through Stayadoodle.
Care Credits:
Are not Canadian currency
Are not cryptocurrency
Are not electronic money or stored value
Are not wages or compensation paid by Stayadoodle
Have no cash value
Cannot be redeemed for cash
Cannot be privately sold, purchased, traded, assigned, inherited, or transferred
May be used only for eligible activities within Stayadoodle
Do not represent funds held on your behalf
Do not guarantee the availability of dog care
Members must not request or accept cash payment for Care Credit-based care arranged through Stayadoodle, except for legitimate expense reimbursements or an optional gift feature expressly supported by the Platform.
13.2 Calculating Care Credits
Stayadoodle’s standard system may treat one Care Credit as representing up to four hours of care, with a maximum of two Care Credits for a 24-hour care period.
Different calculations may apply to:
Partial periods
Specific types of care
Promotions
Special arrangements
Future features
The Platform will display the applicable Care Credit amount before a Booking is confirmed.
The confirmed Booking record governs unless Stayadoodle corrects an obvious technical, calculation, fraud, or data-entry error.
13.3 Who Spends and Earns Care Credits
The Platform will identify before confirmation:
Which Member’s Care Credits will be reserved or deducted
Which Member will earn the Care Credits
The amount involved
When the transfer is expected to occur
Members are responsible for reviewing this information before confirming a Booking.
Care Credits may be:
Reserved when a Booking is confirmed
Transferred after care is recorded as completed
Reversed or restored following a valid cancellation
Adjusted to correct an error or misuse
13.4 Starter, Referral, and Promotional Credits
Stayadoodle may offer:
Starter Care Credits
Referral Care Credits
Promotional Care Credits
Goodwill or corrective Care Credits
Current promotional amounts and eligibility conditions will be disclosed with the applicable offer.
Referral or promotional Care Credits may be withheld, reversed, or removed where:
Accounts are duplicate or fictitious
A Member refers themselves
Members coordinate artificial referrals or Bookings
A qualifying payment is refunded, reversed, or disputed
A required Booking is cancelled or determined to be artificial
Program requirements were not met
Fraud or abuse is suspected
13.5 Inactive Memberships and Expiry
Properly earned Care Credits will not expire solely because time has passed where such expiry is prohibited by applicable law.
If your Membership lapses:
Your Account may become inactive
Your Care Credits may be placed on hold
You may be unable to earn or use Care Credits
Access may be restored when Membership is reactivated
13.6 Adjustments and Closure
Stayadoodle may correct, reserve, reverse, suspend, or remove Care Credits where reasonably necessary because of:
Fraud or misuse
Duplicate transactions
Technical or calculation errors
Cancelled or invalid Bookings
Refunds or payment reversals connected to an award
Account duplication
A violation of these Terms
A legal or regulatory requirement
If an Account is permanently closed or lawfully terminated, remaining Care Credits may be cancelled to the extent permitted by law.
Care Credits cannot be redeemed for cash when an Account or Membership ends.
14. Booking Formation
A Booking may begin when:
An Owner requests care from a Host
A Member requests to care for a listed dog
Members otherwise initiate an eligible request through the Platform
A Booking is not confirmed until:
The required Member accepts the request.
Dates, times, location, care type, and Care Credit amount are displayed or agreed.
Required Care Credits are available and reserved.
The Platform records the Booking as confirmed.
A profile view, message, expression of interest, or informal discussion does not by itself create a confirmed Booking.
Members must review all Booking details before confirmation.
15. Booking Status
The Platform may use statuses such as:
Requested
Pending
Confirmed
Checked in
Checked out
Completed
Cancelled
Disputed
Some statuses may update automatically based on scheduled dates and times.
An automated status does not prove that care occurred exactly as displayed. Members must report inaccurate statuses or material Booking issues promptly.
Stayadoodle may correct Booking records where reasonably necessary.
16. Owner Responsibilities
An Owner must:
Have legal authority to arrange care for the dog
Provide complete and accurate information
Disclose all relevant health and behavioural concerns
Keep dog information current
Provide clear written care instructions
Provide sufficient food, medication, equipment, and supplies
Provide emergency-contact and veterinary information
Disclose allergies, medication needs, contagious conditions, fears, escape tendencies, reactivity, resource guarding, aggression, and bite history
Explain compatibility with children, adults, dogs, cats, or other animals
Ensure compliance with applicable licensing, vaccination, and public-health requirements
Be reasonably available during the Booking or appoint an emergency contact
Arrange timely drop-off and pickup
Pay expenses for which the Owner is legally or contractually responsible
Avoid placing a dog in an arrangement that creates an unreasonable risk
An Owner must not omit material information merely because the Owner believes the issue is unlikely to occur.
The Owner remains responsible for the Owner’s representations, instructions, decisions, and legal obligations relating to the dog.
17. Host Responsibilities
A Host must:
Accurately describe their experience and care environment
Accept only dogs and Bookings they can safely manage
Provide a reasonably safe, secure, sanitary, and dog-appropriate environment
Follow agreed care, feeding, medication, supervision, and exercise instructions
Use reasonable care to prevent escape, injury, poisoning, unsafe interaction, or exposure to dangerous conditions
Comply with animal-welfare, municipal, property, condominium, tenancy, and licensing requirements
Inform the Owner promptly of illness, injury, escape, behavioural concerns, property damage, or another significant incident
Keep keys, access codes, addresses, and personal information secure
Not leave the dog with an unauthorized person without the Owner’s permission, except where reasonably necessary in an emergency
Not materially change the agreed care environment without appropriate disclosure
Return the dog and Owner property as agreed
Use emergency authority reasonably and for the dog’s welfare
A Host must not accept a Booking while impaired, incapable of providing reasonable supervision, or otherwise unable to care for the dog safely.
18. Meet-and-Greets and Independent Assessment
Members are strongly encouraged to arrange a safe meet-and-greet before a first Booking.
Members should independently assess:
Compatibility
The dog’s comfort and behaviour
The Host’s experience
The home environment
Resident animals and household members
Fencing, entrances, exits, and hazards
Care instructions
Emergency procedures
Transportation arrangements
A profile, review, verification badge, background check, prior Booking, or recommendation is not a substitute for personal judgment.
You are responsible for deciding whether to proceed.
19. Addresses and Location Information
Stayadoodle may collect a Member’s full address for matching, verification, fraud prevention, safety, and Booking purposes.
A full residential address is not publicly displayed.
Depending on the Platform feature, other Members or non-members may see:
City
General neighbourhood
Approximate distance
Generalized or blurred map location
An exact care, pickup, drop-off, or hosting address may be disclosed to the relevant Member after a Booking is confirmed or when reasonably necessary to complete the Booking.
Members must not:
Publish another Member’s address
Use an address for an unrelated purpose
Retain or share access information unnecessarily
Visit another Member’s home outside an authorized arrangement
Use location information to harass, monitor, or intimidate another person
20. Telephone Numbers and Email Addresses
Stayadoodle provides in-app messaging.
A Member’s email address or telephone number is not automatically disclosed to another Member merely because:
Profiles are viewed
Messages are exchanged
A Booking is requested
A Booking is confirmed
Members may voluntarily exchange contact information at their own discretion.
Stayadoodle may disclose contact information where reasonably necessary during an emergency, where authorized by the Member, or where required by law.
21. Homes, Keys, Codes, and Property Access
Members may voluntarily give another Member access to:
A home
Building
Key
Alarm
Entry code
Parking area
Personal property
Stayadoodle does not control, inspect, store, or guarantee the security of such access.
Members agree to:
Use access only for the confirmed Booking
Keep access information confidential
Not copy, retain, share, or misuse keys or codes
Follow applicable property rules
Return access materials promptly
Report lost keys or compromised codes immediately
Members are responsible for securing valuables, medication, documents, financial information, dangerous items, and other sensitive property.
22. Health, Behaviour, and Animal Safety
Dogs may behave unpredictably, particularly in unfamiliar surroundings or around unfamiliar people or animals.
Risks include:
Bites and scratches
Falls or physical injury
Escape or disappearance
Illness or allergic reaction
Choking or poisoning
Medication errors
Conflict between animals
Stress or behavioural changes
Parasites or contagious illness
Property damage
Serious injury or death
Stayadoodle does not inspect or guarantee:
A dog’s health
Temperament
Training
Vaccination status
Behaviour
Suitability for a particular home
Each Member must use reasonable judgment and take precautions appropriate to the circumstances.
23. Veterinary and Emergency Care
The Owner authorizes the confirmed Host to seek reasonable veterinary or emergency assistance where the Host reasonably believes:
Immediate action is necessary to protect the dog
Delay could materially worsen the condition
The Owner and emergency contact cannot be reached after reasonable attempts
Where practical, the Host should attempt to contact:
The Owner
The emergency contact
The designated veterinarian
The Owner is generally responsible for veterinary and emergency expenses relating to the Owner’s dog, subject to applicable law or another Member’s proven wrongful conduct.
The Host should retain relevant receipts and records.
Stayadoodle does not make veterinary decisions and is not responsible for a veterinarian’s availability, advice, treatment, fees, diagnosis, or outcome.
24. Cancellations and No-Shows
Members must cancel or modify Bookings through the Platform where that functionality is available and communicate promptly with the other Member.
Care Credit consequences or cancellation conditions displayed before cancellation form part of the Booking.
Stayadoodle may restore, reserve, transfer, reverse, or adjust Care Credits after considering:
Which Member cancelled
Timing
Reason
Whether care had begun
Whether a material loss occurred
Whether an emergency was documented
Repeated cancellation behaviour
Platform error or abuse
Repeated late cancellations, no-shows, dog abandonment, or refusal to return a dog may result in Account restrictions or termination.
Nothing prevents reasonable action necessary to protect a person or animal in an emergency.
25. Insurance and Financial Responsibility
Unless Stayadoodle expressly states otherwise in writing for a specific program, Stayadoodle does not provide:
Pet insurance
Veterinary insurance
Homeowner’s insurance
Tenant insurance
Commercial insurance
Property insurance
General liability insurance
Coverage for Care Arrangements
Members are responsible for determining whether their insurance covers:
Caring for another person’s dog
Placing their dog in another person’s care
Dog-related injury
Property damage
Animal transportation
Home-based animal care
Relevant exclusions
Members must not assume that an existing policy provides coverage.
Each Member remains responsible for losses and obligations allocated to that Member by agreement or applicable law.
26. Identity Verification and Background Screening
Stayadoodle may use manual review or third-party providers to verify:
Identity
Address
Email
Telephone number
Profile information
Eligibility
Other safety information
Stayadoodle may offer or require legally permitted background screening, subject to appropriate consent.
A verification badge or screening status means only that a particular process was completed using information available at that time.
Verification and screening:
Do not guarantee identity, character, competence, safety, or future conduct
May contain errors, gaps, or incomplete records
May not cover every jurisdiction
Are not continuous monitoring unless expressly stated
Do not replace independent judgment
Stayadoodle may restrict access based on material discrepancies, safety concerns, failure to complete required verification, or legally permissible screening results.
27. Community Standards and Good-Faith Participation
Members must participate honestly, respectfully, and in good faith.
Members agree to:
Communicate clearly and promptly
Respect dogs, homes, neighbours, and personal boundaries
Honour confirmed commitments where reasonably possible
Provide accurate profiles and Booking information
Use Care Credits only as intended
Leave fair and truthful reviews
Support an inclusive and welcoming community
Report credible safety concerns
Follow the Community Guidelines
Stayadoodle may act where conduct materially undermines safety, trust, or community integrity, even if the conduct is not expressly listed elsewhere.
28. Prohibited Conduct
You must not:
Provide false or misleading identity, dog, payment, profile, or Booking information
Conceal a material health, aggression, bite, escape, or safety issue
Harm, neglect, abandon, or endanger an animal
Harass, threaten, intimidate, stalk, exploit, or discriminate
Use the Platform for fraud or illegal activity
Create fake Bookings, reviews, referrals, transactions, or Accounts
Manipulate ratings
Retaliate against a reviewer
Sell or trade Care Credits
Request unauthorized cash payment for Care Credit-based care
Circumvent Membership, payment, Care Credit, safety, or Platform controls
Scrape or commercially exploit Member information
Send spam, malware, or harmful code
Access another Member’s Account
Interfere with or reverse engineer the Platform except where expressly permitted by law
Use Member information for unrelated employment, housing, lending, insurance, dating, surveillance, or commercial purposes
Record inside a private home without legally required consent
Use the Platform to breed, sell, transfer, or acquire animals
Operate a commercial kennel or high-volume care service without written authorization
Use the Platform while impaired or for unsafe conduct
29. Messages and Platform Communications
Stayadoodle may store and process in-app messages to provide:
Messaging
Support
Safety review
Fraud prevention
Moderation
Dispute investigation
Enforcement
Legal compliance
Authorized personnel or providers may access relevant messages where reasonably necessary for those purposes.
Members should keep important Booking agreements and safety information within the Platform where practical.
Members must not use messaging for harassment, spam, unrelated solicitation, or unlawful content.
30. Reviews and Ratings
Reviews and ratings must:
Relate to a genuine experience
Be truthful and made in good faith
Focus on relevant conduct and care
Avoid threats, harassment, discrimination, private information, or knowingly false accusations
Disclose a material incentive where required
Stayadoodle may investigate, reject, restrict, edit for privacy, or remove content that appears:
Fraudulent
Irrelevant
Abusive
Unlawful
Unsafe
Retaliatory
Inconsistent with these Terms
Stayadoodle does not guarantee the accuracy of reviews and does not adopt a review as its own statement.
Members must not condition the return of property, cooperation, or Care Credits on receiving a positive review.
31. User Content
You retain ownership of User Content you submit.
You represent that:
You own the content or have permission to use it
It does not violate privacy, copyright, trademark, confidentiality, publicity, or other rights
It is accurate where it describes you, your household, your dog, or a Booking
It does not contain unlawful or malicious material
You grant Stayadoodle a non-exclusive, worldwide, royalty-free, transferable, and sublicensable licence to host, store, reproduce, format, adapt, display, and distribute User Content as reasonably necessary to:
Operate and improve the Platform
Display profiles and Booking information
Provide messaging and support
Perform safety and moderation functions
Enforce these Terms
Maintain backups
Stayadoodle will not use identifiable private profile content in external advertising without permission unless it was deliberately submitted for promotional use or such use is otherwise permitted by law.
32. Intellectual Property
The Platform and its original software, databases, design, branding, trademarks, logos, text, graphics, documentation, and functionality are owned by or licensed to Stayadoodle Technologies Inc.
Stayadoodle grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable licence to use the Platform for lawful personal participation in the Stayadoodle community.
You may not copy, sell, license, distribute, modify, publicly display, create derivative works from, or commercially exploit Stayadoodle intellectual property without written permission, except where applicable law expressly permits.
33. Third-Party Services
The Platform may integrate with:
Stripe
Apple
Google
Identity-verification providers
Background-screening providers
Mapping providers
Analytics tools
Cloud hosts
Communication providers
Other third-party services
Third parties operate under their own terms and privacy practices.
Stayadoodle does not control and is not responsible for an independent third party’s availability, security, content, or conduct, except to the extent responsibility cannot legally be excluded.
34. Apple App Store
Where the application is obtained through Apple’s App Store:
These Terms are between you and Stayadoodle, not Apple.
Stayadoodle, not Apple, is responsible for the application and its content.
Your licence is limited to using the application on Apple-branded products you own or control, subject to Apple’s usage rules.
Apple has no obligation to provide maintenance or support.
Stayadoodle is responsible for addressing claims concerning the application, subject to these Terms and applicable law.
Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it upon your acceptance.
35. Google Play
Where the application is obtained through Google Play:
Your use is also subject to applicable Google Play terms
Google is not responsible for Member Care Arrangements
Subscription billing and refunds may be managed through Google
You must comply with applicable Google Play usage requirements
36. Platform Availability and Changes
Stayadoodle may add, modify, test, suspend, replace, or discontinue features.
The Platform may experience:
Maintenance
Technical errors
Delays
Data-synchronization issues
Security restrictions
Third-party outages
Temporary unavailability
Feature changes
Stayadoodle will use reasonable efforts to operate the Platform but does not guarantee uninterrupted or error-free availability.
Stayadoodle may correct errors affecting:
Bookings
Care Credits
Payments
Profiles
Availability
Messages
Account records
Where reasonably possible, affected Members will be notified of a material correction.
37. Marketing and Service Communications
Stayadoodle may send necessary communications concerning:
Account activity
Verification
Messages
Bookings
Care Credits
Payments
Subscriptions
Safety
Security
Customer support
Policy changes
Promotional emails, texts, or other commercial electronic messages will be sent with consent where required and will include an unsubscribe mechanism.
Unsubscribing from marketing does not prevent necessary transactional, safety, security, billing, or legal communications.
38. Account Deletion
You may request Account deletion:
Through an in-app deletion feature
Through available Account settings
By contacting contact@stayadoodle.com
Deleting the application from your device does not delete your Account.
Closing your Account may not automatically cancel a subscription billed through Apple, Google, or another payment provider.
Upon Account deletion:
Access to member features will end
Remaining Care Credits may be cancelled
Eligible personal information will be deleted or anonymized
Certain records may be retained as explained in the Privacy Policy
Stayadoodle may retain information where reasonably necessary for:
Financial and tax obligations
Fraud prevention
Safety records
Incident investigations
Dispute resolution
Legal claims
Security
Compliance with law
39. Suspension and Termination
Stayadoodle may warn, restrict, suspend, investigate, or terminate an Account where we reasonably believe:
These Terms or Community Guidelines were violated
A person or animal may be at risk
Information is false or unverifiable
Fraud, payment abuse, referral abuse, or Care Credit manipulation occurred
A Member repeatedly cancels or fails to meet commitments
A Member misuses another person’s home, property, information, or Account
Continuing access may harm Members, dogs, Stayadoodle, or third parties
Action is required by law, an app store, or a payment provider
Immediate action may be taken for safety, security, legal compliance, or fraud prevention.
Where appropriate and legally permitted, Stayadoodle may provide notice or an opportunity to respond.
Closing or terminating an Account does not eliminate obligations or liabilities arising before closure.
40. Member Disputes
Members should attempt to resolve disagreements directly and in good faith where safe and appropriate.
Stayadoodle may choose to:
Collect information
Preserve Platform records
Adjust Care Credits
Restrict an Account
Facilitate informal communication
Refer safety concerns to an authority
Stayadoodle is not required to:
Mediate
Determine legal liability
Investigate every allegation
Enforce private agreements
Collect money
Compensate a Member
Any assistance provided does not make Stayadoodle a party to the dispute.
41. Assumption of Risk
You acknowledge that:
Dogs may behave unpredictably
Dog care involves inherent risk
Interacting with unfamiliar people involves risk
Entering or providing access to private homes involves risk
Information provided by Members may be inaccurate or incomplete
To the fullest extent permitted by law, you voluntarily assume risks arising from your decision to:
Contact or meet a Member
Enter or provide access to property
Place a dog with a Host
Care for another Member’s dog
Transport a dog
Permit interaction between animals or people
Rely on Member information
Participate in a Care Arrangement
This provision does not exclude liability that cannot legally be excluded and does not excuse a Member from responsibility for their own conduct.
42. Disclaimers
To the fullest extent permitted by law, the Platform is provided on an “as is” and “as available” basis.
Stayadoodle does not warrant that:
The Platform will always be available, secure, accurate, or error-free
A Member, dog, home, or Booking is safe or suitable
A Member will honour a Booking
User Content is accurate
Verification will identify every risk
A Care Arrangement will meet expectations
A dispute will be resolved
Care Credits will always have the same structure
Use of the Platform will result in savings or a particular outcome
Implied warranties are disclaimed to the extent they may lawfully be disclaimed.
Nothing excludes a warranty, condition, representation, or consumer protection that cannot legally be excluded.
43. Limitation of Stayadoodle’s Liability
To the fullest extent permitted by law, Stayadoodle Technologies Inc. and its directors, officers, employees, contractors, representatives, affiliates, successors, and licensors are not responsible for Member acts or omissions or losses arising from a Care Arrangement.
This includes claims relating to:
Dog behaviour
Injury, illness, escape, disappearance, theft, or death of an animal
Personal injury or death
Property damage or loss
Theft or unauthorized access
Veterinary costs
Emotional distress
Lost income, profit, savings, opportunity, or data
Cancelled, delayed, incomplete, or unsatisfactory Bookings
Member information, reviews, statements, or omissions
Third-party services
Events outside Stayadoodle’s reasonable control
To the fullest extent permitted by law, Stayadoodle is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages.
Where Stayadoodle is found directly liable despite these limitations, Stayadoodle’s total aggregate liability will not exceed:
Membership fees paid directly to Stayadoodle during the 12 months preceding the event giving rise to the claim; or
CAD $100 if no Membership fees were paid
This limitation applies regardless of the legal theory asserted, including ordinary negligence, to the extent permitted by law.
It does not apply to liability that cannot legally be excluded or limited, including where applicable fraud, wilful misconduct, or other non-excludable conduct by Stayadoodle.
44. Indemnification
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Stayadoodle Technologies Inc. and its directors, officers, employees, contractors, representatives, affiliates, and successors from third-party claims, losses, liabilities, judgments, penalties, damages, and reasonable legal expenses arising from:
Your breach of these Terms
Your User Content
Your false or misleading information
Your acts or omissions
Your dog’s conduct
Your home, household, property, or guests
Your Care Arrangement
Your violation of applicable law
Your violation of another person’s rights
Property damage, injury, illness, or loss caused by you or your dog
You are not required to indemnify Stayadoodle to the extent a claim results from Stayadoodle’s fraud, wilful misconduct, or liability that cannot legally be shifted to you.
45. Complaints and Disputes With Stayadoodle
Before beginning a legal proceeding against Stayadoodle, you agree to send a written description of the dispute to:
You agree to allow at least 30 days for a good-faith attempt to resolve it unless:
Urgent relief is reasonably necessary
A limitation period may expire
Applicable law permits immediate action
The matter concerns urgent safety, privacy, or intellectual-property protection
This process does not prevent you from contacting a regulator or exercising a non-waivable consumer right.
These Terms do not require mandatory private arbitration and do not waive a legally protected right to bring a claim.
46. Governing Law and Courts
These Terms and your relationship with Stayadoodle are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario.
Subject to non-waivable consumer protections, the courts located in Ontario have jurisdiction over disputes involving Stayadoodle.
Nothing prevents a consumer from relying on mandatory legal or forum protections applicable in the consumer’s province or territory.
47. Changes to These Terms
Stayadoodle may update these Terms to reflect:
Platform changes
New features
Legal requirements
Safety or security needs
Membership changes
Payment changes
Care Credit changes
Clarifications or corrections
Updated Terms will display a revised date and version.
Stayadoodle will provide reasonable notice of material changes where required or reasonably practicable.
We may require affirmative acceptance before continued access to affected features.
Changes apply prospectively unless applicable law permits otherwise.
If you do not agree to updated Terms, you must stop using the Platform and may cancel your Membership.
48. Future Features
Stayadoodle may introduce features such as:
Gifts or gratuities
Gift cards
Additional Membership plans
Insurance or protection programs
Premium verification
New Care Credit opportunities
Additional dog-care formats
Referral programs
Third-party partnerships
Additional terms may apply.
Reference to a future feature does not promise that the feature will be released.
49. Force Majeure
Stayadoodle is not responsible for a delay or failure caused by events beyond its reasonable control, including:
Natural disasters
Severe weather
Fire or flood
Public-health emergencies
War, terrorism, or civil unrest
Government action
Labour interruption
Power, banking, internet, telecommunications, payment, cloud, or app-store failure
Cyberattack despite reasonable safeguards
Failure of an external provider
This does not excuse obligations that applicable law does not permit Stayadoodle to avoid.
50. General Terms
50.1 Entire Agreement
These Terms, the Privacy Policy, the Community Guidelines, and additional feature-specific terms constitute the agreement between you and Stayadoodle.
50.2 Order of Priority
Where documents conflict:
Feature-specific terms apply to the relevant feature.
These Terms apply generally.
The Privacy Policy governs privacy matters.
Community Guidelines govern community conduct.
50.3 Severability
If a provision is found invalid or unenforceable, it will be limited or interpreted to the minimum extent necessary. The remaining provisions will continue in effect.
50.4 No Waiver
Failure to enforce a provision does not waive the right to enforce it later.
50.5 Assignment
You may not assign your Account or rights without written consent.
Stayadoodle may assign these Terms in connection with financing, reorganization, merger, acquisition, sale of assets, or transfer of the Platform, subject to applicable law.
50.6 No General Third-Party Beneficiaries
Except for Apple and its subsidiaries under Section 34, these Terms do not create rights for a person who is not a party to them.
50.7 Headings
Headings are provided for convenience and do not alter interpretation.
50.8 Language
The parties have requested that these Terms and related documents be prepared in English. Where required by applicable law, another language version may be provided.
51. Contact Information
Questions, complaints, legal notices, and support requests may be directed to:
Stayadoodle Technologies Inc.
Suite 617
110 Cumberland St
Toronto, Ontario M5R 3V5
Canada
Email: contact@stayadoodle.com